Dealing with difficult people situations
Who will benefit?
People management is all about dealing with people, both internally and externally. Success usually depends on getting people to work both for you and with you. It sounds easy, but sometimes people can be unpredictable, communication can break down, or quite simply you may not like the person involved. This course is for all managers who would like to build their confidence in tackling difficult behaviours, and those who are new to people management. Group size is limited to 10 delegates.
Course objectives
By the end of the course, participants will:
• Explore their reactions to difficult situations or encounters
• Understand how people relate to one another using Transactional Analysis and the Emotional Intelligence models
• Use assertive behaviours and constructive feedback to overcome difficult people situations
Course content
The course will include:
• Individual and pairs work on outlining pressure points and identifying individual triggers
• Discussion on how individual behaviours impact on others (optional use of the FIRO-B psychometric tool to explore interpersonal styles)
• Overview of Transactional Analysis and pairs work to identify ego states through case studies
• Defining assertive and non-assertive behaviours
• Coach, counsel and confront approaches to managing poor performance
• Using I-messages and constructive feedback models to manage difficult people situations
Course duration: 1 day
Managing and motivating your team
Who will benefit?
Getting a group to head in the same direction can be like herding cats. But, by recognising the dynamics of the team and the chemistry that exists, and understanding what makes your team members tick, can help you to bring the team together and build commitment to achieving team results. This course is for all managers who would like to further develop and motivate their teams and understand team dynamics. Group size is limited to 10 delegates.
Course objectives
By the end of the course, participants will:
• Identify the factors that motivate people
• Understand the stages of team development
• Understand team roles and relationships using the FIRO-B
• Identify their preferred leadership styles
Course content
The course will include:
• Discussion and input on motivators
• Understanding group dynamics and what happens in teams
• Stages of team development and recognising the stages in the workplace
• Team role activity and feedback
• Explore team roles and interpersonal relationships using the FIRO-B psychometric tool
• Identifying and measuring the impact of individual leadership styles using Adair’s Action Centred Leader.*
Course duration: 1 day
*The Inventory of Leadership Styles can be used as an alternative assessment tool and involves participants obtaining feedback from their direct reports prior to the event via an on-line survey.
Managing performance through appraisal
Who will benefit?
Most organisations have a performance appraisal scheme in place or are in the process of implementing one. Effectively managed, performance appraisal can help organisations improve performance by providing employees with clarity and direction, recognising their contribution and offering development opportunities. However, if an appraisal is done badly then it can damage the motivation of a team, harm working relationships and create friction and misunderstanding.
This course is designed for all managers who are required to carry out performance appraisals, whether they are new to conducting appraisals or have had no formal training or support in the past. Group size is limited to 10 delegates.
Course objectives
By the end of the course, participants will:
• Understand the principles and benefits of performance appraisal
• Give clear, concise and evidence-based feedback on performance
• Rigorously use SMART criteria to agree objectives
• Be creative and realistic in agreeing personal development plans for the year ahead
• Have confidence to address performance issues with staff
Course content
The course will include:
• The principles of performance management and the performance appraisal system
• Tackling poor performance
• Short skills practice sessions for giving constructive feedback
• Ideas for learning and development activities
Course duration: 1 day
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